Privacy policy
Last updated: January 13, 2025
This Privacy Policy describes how The Cozy Casual (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thecozycasual.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to users of our Services, whether customers, website visitors, or other individuals whose information we collect under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please refrain from using or accessing our Services.
We may update this Privacy Policy periodically to reflect changes to our practices or for legal, operational, or regulatory reasons. The "Last updated" date will always reflect the most recent version. Please review this page periodically to stay informed about how we handle your data.
To provide the Services, we collect personal information from various sources. The specific details of the data collected depend on how you interact with us, as outlined below.
Information that you provide through our Services may include basic contact details including your name, address, phone number, and email. Order information may include billing address, shipping address, payment confirmation, and phone number. Account information includes username, password, and security questions. Shopping information includes products viewed, cart items, or wishlists. Customer support information includes information included in communications, such as inquiries or feedback. Some features may require you to submit personal information. While you may opt not to provide certain information, this may limit your ability to access or use specific features of our Services.
We also automatically collect certain information about your interactions, such as IP address, browser type, device information, and network connection. Pages viewed, links clicked, and purchase history may also be collected. For details on cookies, including how to manage them, please review our Cookie Policy.
We may also collect information from service providers, such as Shopify, which powers our Site, and payment processors, as well as advertising and marketing platforms to help tailor your experience and show relevant promotions.
We use the data we collect to provide Services, fulfill orders, process payments, manage accounts, handle returns or exchanges, and analyze user behavior to optimize our Site and Services. We also use the data for marketing and advertising purposes to send promotional content, newsletters, and product updates tailored to your preferences. It is also used for fraud prevention, security, and customer support.
We may disclose your data under certain circumstances, including sharing information with service providers, marketing partners, and legal authorities when required. We do not sell or share sensitive personal information for the purpose of inferring characteristics about you.
Depending on your location, you may have rights to access, delete, or correct personal information we hold about you. You may also opt-out of receiving marketing communications by clicking "unsubscribe" in any email or contacting us directly. To exercise these rights, email us at hello@thecozycasual.com.
Our Services are not intended for individuals under 16 years of age. If you are a parent or guardian and believe your child has provided personal information, please contact us to request its deletion.
We retain personal data as long as necessary to provide Services, comply with legal obligations, and resolve disputes. We implement reasonable safeguards to protect your data but cannot guarantee absolute security. Please use caution when sharing sensitive information.
If you have questions about this Privacy Policy or how your information is handled, you can reach us at:
The Cozy Casual
19179 Blanco Rd
Ste 105 PMB 1063
San Antonio, TX 78258
United States
Email: hello@thecozycasual.com